$20 eGift card with $49+ on 1st order* use WELCOME
Online vet help is just a click away
Get timely advice from our licensed veterinary team and leave with a personalized consult report. Virtual consults are a supplement to clinic visits—we don’t prescribe, treat or diagnose.
Free with a Chewy account
Exchange messages, pictures and videos with an online vet or vet tech
$19.99 per 15-minute video call
Free with certain CarePlus* plans
Have a face-to-face conversation with an online vet or vet tech
Get reassurance from Chewy via free chat or with a scheduled video call.
Our vets and vet techs are licensed, experienced and passionate about helping pets and pet parents.
We take time to understand your pet and create a personalized consult report.
Get guidance from online vets and vet techs without stressful travel.
Get curated suggestions for pet items and shop at great prices.
★★★★★ 4.9/5 Star Reviews | 1M Consultations*
Please note that the testimonial reviews are based on an NPS scale of 10 which has been converted to a 5 point scale.
Our licensed veterinary team is here 7 days a week to provide their expertise via chat or video call.
Connect with a Vet is Chewy’s service providing telehealth for dogs and cats. Our team is made up of online vets and vet techs. Online vet visits with our team are a fast, easy way to get answers for your pet-related questions and concerns.
Virtual vet consults are supplementary to in-office visits. Our telehealth team cannot diagnose or treat medical conditions or prescribe medications for your pet.
The Connect with a Vet telehealth team is here to help address a wide range of questions about your dog or cat.
When your pet is having symptoms of an illness or injury, or you have questions about their well-being, our veterinarians and veterinary technicians can help. Use our live chat to get free online vet help for questions like:
In addition to providing guidance, our online vets and vet techs can help you understand the urgency of your pet’s situation and advise you about seeking in-person or emergency care. If your pet is experiencing a life-threatening situation, please go directly to the closest veterinary clinic.
There are two easy ways to connect with our veterinarians and veterinary technicians.
Live Chat consults will connect you instantly, so you can get advice right when you need it. Use the text-based live chat to exchange messages, pictures, and videos with the veterinarian or veterinary technician.
Video Consults are scheduled in advance, so you can select a date and time that works best for you. There are usually same-day appointments available, or you can schedule a video call up to 2 weeks in advance. All video consults are 15-minutes long. You’ll be able to see and talk with the online vet or vet tech, as well as show your pet on camera.
Connect with a Vet live chat is FREE for Chewy customers.
The price for a single video appointment (15-minutes) is $19.99.
Video calls are free with certain CarePlus* pet insurance plans.
*Not available for CarePlus ‘Accident Only’ or ‘Wellness’ plan customers
Connect with a Vet veterinarians and veterinary technicians cannot prescribe medication for your pet or authorize medication refills. Please consult your local veterinary clinic for help with medications. If you aren’t sure where to go, our telehealth team can refer you to a veterinary clinic in your area.
Live chat consults with an online vet or vet tech are available from 6 a.m. to 12 a.m. Eastern Time, and video consults are available from 8 a.m. to 11 p.m. Eastern Time. Our expert telehealth team is here 365 days a year, including holidays.
Connect with a Vet is currently available to customers nationwide, except customers residing in Alaska, Georgia, Hawaii, or Puerto Rico.
Currently, Connect with a Vet is only available for dogs and cats.
If you have questions or feedback, please email us.
